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Guranteed Mylar Bag Shipping!

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Shipping and FAQ

Postage, shipping and packing

UK Customers

UK orders weighing less than 2kg are sent by Royal Mail. Customers can choose from 1st Class, 2nd Class, 2nd Class Signed For or Special Delivery. According to Royal Mail, 93% of mail sent 1st Class is delivered the next working day. 2nd Class mail generally takes 2-3 working days to be delivered. Special Delivery is guaranteed before 1pm the next working day. Cut off times for posting on the same day as the order is received is generally 3pm, though if you do need your order the next working day, please contact us before ordering.

A courier option is also available to you at checkout. This may be more cost effective if your order is very large or heavy, or if you need your order urgently. We send UK courier orders via reputable carriers such as DPD, TNT, UPS, ParcelForce and DHL. UK Courier shipping is capped at £15, no matter the order value.

We make sure to use services that provide adequate compensation in the unlikely event of loss of damage in the post.

Non UK Customers

We offer worldwide shipping at very competitive rates, using a range of reputable carriers.

Non UK packages are despatched by Royal Mail Airmail, Royal Mail International Signed For or Courier deliver.

Royal Mail within Western Europe usually takes 3-5 working days, Eastern Europe 5-7 working days, and the rest of the world 5-10 working days. Packages sent by Royal Mail are insured up to the value of £20. No signature is required on delivery and Royal Mail parcels aren’t tracked. If your order comes to greater than £20, we strongly recommend opting for Royal Mail International Signed For or Courier delivery.

International Signed For packages are tracked within the UK, and a signature taken when the parcel is delivered. They are also tracked in 28 countries worldwide. Delivery times are the same as Royal Mail standard. International Signed For packages are insured up to the value of £50, with additional compensation available. We will always ensure your package is adequately insured and will include your tracking reference in the confirmation email we send you.

For more information on Royal Mail services, see http://www.royalmail.com/personal/sending-mail

Courier services are available for larger or heavier orders (over 2kg), or if you need your order more urgently. We use 5 main carriers; DHL, DPD, FedEx, TNT and UPS. Orders sent internationally usually take 2-5 working days to be delivered. A signature is required on delivery and your package is adequately insured against loss or damage.

If you have any questions about delivery, please contact us about the most suitable delivery method.

Courier shipping to European countries is capped at £40, however large the order. Courier delivery on smaller orders cost less than £40. Please add the products you want to buy to your cart, then go to checkout and change the country for postage costs to your address.

Packaging

All Mylar Shop products are packaged with care, using the best quality materials, to ensure they reach you in perfect condition.

We use postal tubes for our largest bags as well as Jiffy padded mailer bags. Large or heavy orders are sent in heavy duty cardboard boxes. Oxygen absorbers are also shipped in padded mailer bags, to prevent damage to the vacuum sealed bag that contains them.

We try to keep packaging to a minimum, to save you on postage and shipping costs.

We pride ourselves on our customer service, so if you have a question, please contact us.

Return, Refund and Cancellation Policy

Mylar Shop will accept all refunds for items sent back to us within 14 days of delivery. The items must be in the same state we sent them out in and the customer will be expected, in the case of returns due to customer error, to pay for the shipping back to us. Shipping costs are not refunded where orders are returned due to customer error.

Customers who do return products will be given the choice of a full refund or a full refund in store credit, whichever they prefer and this refund shall take no longer than 7 working days to be processed (usually immediate). All of Mylar Shops' customers have the right to cancel their order any time up to the point where we have dispatched your order. Cancelled orders shall be refunded either in store credit or in cash (customer's choice).

Our Guarantee

Mylar Shop will re-send or refund any order sent using a SIGNED FOR delivery method if you have not received it in 1 month from the despatch date. Most orders will be delivered much before this limit. If your order comes to greater than £20, we strongly recommend opting for International Signed For or Courier delivery.

 

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